General Terms & Conditions

The following general terms & conditions apply to Geilo Booking AS and parties who, directly or through a third party, enter into an agreement with Geilo Booking, according to what is stated in the booking confirmation. Your reservation is confirmed and binding when you receive a confirmation with a valid reservation number.

 

Who is responsible?

Geilo Booking AS, NO-3580 Geilo.

Telephone +47-32 08 85 00. Org. No. NO 920 990 274 MVA.

Geilo Booking AS is responsible to distribute your reservation and requests to the companies involved. Each company involved is responsible for the delivery of their products and services according to your reservation. Such reservations may contain accommodations, activities, transportation and/or other services presented on our booking pages. A reservation may contain a combination of two or more products and services. 

Please note that any claims or comments regarding accommodations, activities or other services that do not meet your expectations must be made directly to the company responsible. Geilo Booking AS has no responsibility for the delivery of products and services booked and paid through our company.

 

Payment and security

You will receive your booking confirmation when your payment is confirmed. Geilo Booking AS is liable for all payment transactions through our web portals. We will contact you if any transaction trouble should occur i.e. connected to your credit card. Please note that your reservation will be cancelled if the payment transaction is incomplete.

Our partner, Nets Easy, is liable for safe handling of your credit card information according to the Payment Card Industry Data Security Standard (PCI DSS).

Only Geilo Booking AS, and the provider of each product and services will have access to your name and contact information. For further information about privacy/GDPR, we refer to our privacy terms & conditions. For more information see www.geilo.com.

 

Cancellations and/or changes

To cancel or amend your reservation, contact Geilo Booking at [email protected]. Any cancellation or amendments of your reservation will be confirmed in writing by Geilo Booking AS.

For cancellations made 7 days or more prior to arrival, Geilo Booking AS will guarantee a 100% refund of the paid amount. For cancellations made less than 7 days prior to arrival, Geilo Booking AS will retain 100% of the paid amount.

Any requested amendments to your reservation are dependent on availability and must be made no later than 7 days prior to your arrival.

Please note that one or more of the subcontractors may have separate cancellation policies. Such information will be provided upon reservation.

Geilo Booking AS is not liable to any exchange rate loss and we do not cover costs connected to international bank transfers.

 

Insurance

In the unfortunate event of illness, accidents, loss or damage of luggage i.e we strongly recommend our guests to ensure that they are fully covered by a valid travel insurance.

 

The guests’ obligations

The guest is obliged to read and follow rules and instructions that apply for travelling, activities and accommodations, and is economically liable for any damages caused. Geilo Booking AS and/or their partners may deny or expel guests that behave disturbingly and/or cause damage. In such cases, no refund will be given. You have to be 18 years or older in order to make a reservation with Geilo Booking AS. Identification may be requested.

 

Special accommodation terms

  • Check in from 4 pm, check out before 11 am.
  • Age limit 20 years to make a reservation in connection to New Year's weekend, Skarverennet and Easter Holiday.
  • Strictly no smoking indoors.
  • Pets are allowed in some units/rooms. Additional charges may apply. 
  • Between 11 pm and 7 am guests must be considerate and keep noise down.

 

Our partners

Geilo Booking AS is responsible for paying our partners for the products and services you book through us. Our partners are liable for the delivery of their particular products and/or services including insurances, permissions, equipment, staff and other requirements according to rules and legislations. Age limits and prices are decided by each partner.

 

Force Majeure and reservations

Geilo Booking AS is not liable in case of unpleasant weather conditions, closed facilities or other circumstances beyond our control that may occur. Geilo Booking AS reserves the right to any changes in the description of products and services, technical specifications and price adjustments made by our partners. Geilo Booking reserves the right to cancel or amend reservations based on misinterpretations or amendments to published price.

You will get a 100% refund if an activity or arrangement is cancelled by one of our partners, for instance if the minimum number of participants is not reached.

 

Special Terms & Conditions due to Covid-19

A number of measures are implemented to ensure that our guests feel safe during their stay in Geilo. We undertake at all times to follow the advice, rules and recommendations that come from the authorities, NIPH and not least the municipal superior.
We ask you as a guest to follow the authorities’ advice in relation to travel and infection control to prevent the spread of infection. The general advice for infection control in Norway is:

1. Sick people should stay at home
2. Good hand hygiene
3. Reduce contact between people, and keep at least 1 meter away from others than your loved ones

We also ask you to familiarize yourself with the rules / recommendations that are set in the ski resort, accommodation and elsewhere where you travel in Geilo to avoid infection.

For all reservations (accommodation, ski school, lift pass, ski rental, airport shuttle)** who are affected by Covid-19 restrictions * and which make it impossible for the guest to travel to Geilo, we guarantee cancellation with 100% refund until arrival date. The guest also has the opportunity to move their reservation to a later time at no extra cost.

* If Norway closes its borders
* If the country you are traveling from closes borders or advises against traveling to Norway
* If you have to be quarantined either in Norway or when you return to your home country
* If the destination is required to close

We otherwise refer to our ordinary terms and conditions

** These conditions do not apply to activities other than ski-related activities such as ski school and ski passes.