General Terms & Conditions

The following general terms & conditions apply to Geilo Booking AS and parties who, directly or through a third party, enter into an agreement with Geilogruppen Booking according to what is stated in the booking comfirmation. Your reservation is settled and confirmed when you receive a confirmation with a valid reservation number. Own conditions will apply for groups over 10 persons- a separate contract will be sent in connection with the reservation.

 

Who is responsible?

Geilo Booking AS, NO-3580 Geilo.

Telephone +47-32 08 85 00. Org. No. NO 920 990 274 MVA.

Geilo Booking AS is responsible to distribute your reservation and requests to the companies involved. Each company involved is responsible for the delivery of their products and services according to your reservation. Such reservation may contain accomodation, activities, transportation and/or other services presented on our booking pages. A reservation may contain a combination of two or more products and services. 

Please note that any claims or comments regarding accommodation, activities or other services that does not meet your expectations must be made directly to the company responsible. Geilo Booking AS has no responsibility for the delivering of products and services booked and paid through our company. 

Bookings are made online. The booking fee for telephone- and e-mail reservations directly to Geilo Booking is NOK 250,-. 

 

Payment and security

You will receive your booking confirmation when your payment is confirmed. Geilo Booking AS is liable for all payment transactions through our web portals. We will contact you if any transaction trouble should occur i.e. connected to your credit card. Please note that your reservation will be cancelled if the payment transaction is incompleted. 

Our partner Nets Easy is liable for safe handling of your credit card information according to the Payment Card Industry Data Security Standard (PCI DSS).

Only Geilo Booking AS, and the provider of each product and services will have access to your name and contact information. For further information about pricacy/GDPR, we refer to our privacy terms & conditions. For more information see www.geilo.no. 

 

Cancellations and/or changes

You can cancel your reservation via My Page which is linked to via your confirmation, or by contacting Geilo Booking at [email protected]. Geilo Booking is obliged to send a confirmation of your cancellation or amendment.

The general cancellation deadline is 7 days prior to arrival. Some suppliers and partners have other terms of cancellation. In such cases, the terms and conditions will be displayed at the time of booking. Cancellations made before the deadline will receive a refund of the booking amount minus NOK 25,- per product group. Changes made before the cancellation deadline will be charged with NOK 50,-. No refund is provided for cancellations or amendments made after the cancellation deadline. Any changes made by the guest are regarded as a cancellation.

Geilo Booking AS has no control over the exchange rate that will be calculated for refunds to credit cards and is not responsible for any loss incurred.

 

Insurance

In the unfortunate event of illness, accidents, loss or damage of luggage i.e we strongly recommend our guests to ensure that they are fully covered by a valid travel insurance. 

 

The guests’ obligations

The guest is obliged to read and follow rules and instructions that apply for travelling, activities and accomodation and is economically liable to any damages caused. Geilo Booking AS and/or their partners may deny or expel guests that behave disturbing and/or cause damage. In such cases no refund will be given. You have to be 18 years or older in order to make a reservation with Geilo Booking AS. Identification may be requested.

 

Special accommodation terms

  • You have to be 21 years old to book Hotelroom, and 23 years old to book cabin/appartment. Some units have 25 years age limit. 
  • Check in from 4 pm, check out before 11 am. 
  • Age limit 20 years to make a reservation in connection to New Year´s weekend, Skarverennet and Easter Holiday. 
  • Strictly no smoking indoors.
  • Pets are allowed at some units/rooms. Additional charge may apply. 
  • Between hours 11 pm and 7 am guests must be considerate and keep noise down. 

 

Our partners

Geilo Booking AS is responsibile for paying our partners for the products and services you book through us. Our partners are liable for the delivery of their particular products and/or services including insurances, permissions, equipment, staff and other requirements according to rules and legislations. Age limits and prices are decided by each partner.

 

Force Majeure and reservations

Geilo Booking AS is not liable in case of unpleasant weather conditions, closed facillities or other circumstances beyond our control that may occur. Geilo Booking AS are reserved to any changes in the description of products and services, technical spesifications and price adjustments made by our partners. Geilo Booking AS reserves the right to cancel or amend reservations based on misinterpretations or amendments to published price. 

You will get 100% refund if an acitivity or arrangement is cancelled by one our partners, for instance if the minimum number of participants, is not reached.